Privacy Policy

fulfilmentup.com operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated experience (the "Services").

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. Where this Privacy Policy conflicts with our Terms of Service regarding personal information handling, this Privacy Policy controls.

1. Personal Information We Collect or Process

In the course of operating our Services, we collect or otherwise process the following categories of personal information about you:

• Contact details — including your name, address, billing address, shipping address, phone number, and email address.
• Financial information — including credit card, debit card, financial account numbers, payment card information, transaction details, and payment confirmation.
• Account information — including your username, password, security questions, preferences and settings.
• Transaction information — including the items you view, add to your cart or wishlist, purchases, returns, exchanges, cancellations, and other past transactions.
• Communications with us — including customer support inquiries and related information.
• Device information — including information about your device, browser, network connection, IP address, and unique identifiers.
• Usage information — including the way you interact with the Services.

2. Sources of Personal Information

We collect personal information from the following sources:

• Directly from you — when you create an account, place an order, or communicate with us.
• Automatically — through your device, cookies, and similar technologies when you use our Services.
• From service providers we engage to enable technology and deliver the Services.
• From our partners or other third parties, where permitted by law.

3. How We Use Your Personal Information

Provide, Tailor, and Improve the Services

We use your personal information to operate the Services — including to process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications related to your account, and process purchases, returns, exchanges, or other transactions.

Marketing and Advertising

We may use your personal information to send you marketing communications and display targeted advertisements based on your purchase history and activity, where permitted by applicable law.

Security and Fraud Prevention

We use your personal information to authenticate accounts, detect fraudulent or abusive activity, protect public safety, and secure our Services.

Communicating with You

We use your personal information to respond to your customer support inquiries and to maintain our business relationship with you.

Legal Reasons

We may use your personal information to comply with applicable law and to respond to valid legal process — including government requests and participation in litigation.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

• Third-party service providers performing functions on our behalf — such as payment processing, data analytics, fulfillment, and shipping.
• Business and marketing partners for marketing and advertising services.
• Third parties when you direct or consent to disclosure.
• Affiliates and members of our corporate group.
• In connection with a business transaction — such as a merger, acquisition, or sale of assets — and to comply with legal obligations or enforce our rights.

Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.

5. Third-Party Websites and Links

Our Services may contain links to third-party websites. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Please note that information you share in public or semi-public venues may be viewable by other users without limitation on its use.

6. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. We have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

7. Security and Retention of Your Information

We take reasonable and appropriate technical and organizational measures to protect your personal information. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security."

How long we retain your personal information depends on different factors — such as whether we need it to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce our agreements.

8. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may decline your request as permitted by law.

• Right to Access / Know — request access to personal information we hold about you.
• Right to Delete — request that we delete personal information we maintain about you.
• Right to Correct — request that we correct inaccurate personal information we maintain about you.
• Right of Portability — receive a copy of your personal information and to request that we transfer it to a third party, where technically feasible.
• Right to Opt Out of Sale or Sharing for Targeted Advertising — opt out of the "sale" of your personal information or processing for targeted advertising.
• Managing Communication Preferences — opt out of our promotional emails by following the instructions in those messages.

If we are able to associate a device sending an opt-out signal to a FulfilmentUp account, we will apply the opt-out request to the account as well. We honor Global Privacy Control signals where required by law. We do not otherwise recognize "Do Not Track" browser signals at this time.

You may exercise these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights.

9. Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

10. International Transfers

We may transfer, store, and process your personal information outside the country in which you live. For transfers from the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms — such as the European Commission's Standard Contractual Clauses or equivalent UK contracts — unless the destination country provides adequate protection under applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, our Services, or applicable law. When we do, we will post the revised Privacy Policy with an updated "Last updated" date and, where required, provide additional notice.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: